Cookie Policy

Understanding how and why we use cookies

We use cookies to make this site work properly, and to give you the best possible experience on our website.

To find out more about how we use cookies and what benefits they bring, please take a few moments to read this Cookie Policy.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the Internet, whenever you visit a website. Cookies are useful because they allow a website to recognize, e.g., a user's device.

At genOway, we use some non-essential cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, and to carry out essential security checks. We do not do this to track individual users or to identify them.

More information about cookies can be found on and

How cookies make our website safer and easier to use

Cookies allow us to tailor the content of our website to suit your interests. Indeed, we use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies, as genOway is not responsible or liable for their privacy practices.

How we work with trusted third parties

We only use cookies from third parties in order to provide our customers with genOway products and services.

Third parties are trusted suppliers to genOway. They include partners who provide important functionality to our website, such as our live chat service, and partners who help us improve our website, such as Google and Microsoft, who provide statistics about which pages are visited most frequently. We also use Cookies for genOway-branded advertisement. You may see our adverts when browsing other companies' websites. If you want to opt-out of receiving such targeted adverts, please visit

How we improve our email

We use email analytics and reporting tools to see how many of our emails are opened and which links receive the most clicks. Knowing which articles and topics our customers like and which they don't like helps us improve our content and make our emails more relevant.

If you wish to unsubscribe from marketing emails, please click on the link located in the footer of any marketing email you've received from us.

How to control cookies

You can control and/or delete cookies as you wish – for details, see and

If you wish to opt out of all cookies for this website and any other website, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works.

Frequently asked questions

Do cookies mean I could get cold calls or junk mail?

No. We never gather any personal data through cookies that allows us to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our website or other websites of things you might be interested in, but only in relation to genOway products and services. You will never see advertising on our website from anyone other than genOway.

Can cookies pass on my personal information to others?

No. We never use cookies to gather or share personal information. The cookies we use are completely safe and do not compromise your security.

Can cookies allow access to my computer's hard drive?

No. The cookies we use can neither look into nor access your computer, smartphone or web-enabled device.